These Terms and Conditions apply to all usage of the The Small Home Ltd website. The website is owned by The Small Home Ltd.


Company registration number: 09306727.


For customer services please e-mail us at info@thesmallhome.co.uk

By accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. The Small Home Ltd. reserves the right to amend these Terms and Conditions at any time without prior notice and any changes will apply to subsequent orders




Contract Creation

  • On placing an order with The Small Home Ltd you will receive an e-mail confirming receipt and the details of your order.
  • The order you place represents an offer to purchase a product which is accepted by us when we process the payment and despatch the order to you.
  • Any products within the same order which are not charged for or despatched are not included within that same contract.
  • The Small Home Ltd reserves the right to refuse an order at any time. This may be due to stock levels, a problem processing the payment or an error identified within the product information supplied, including price or promotion. We will of course contact you if for any reason there is a problem with your order. 

All purchase contracts are governed by the laws of England and any dispute between The Small Home Ltd and you, the customer, shall be resolved exclusively in the courts of England. 


Availability and Pricing

All orders are subject to availability. You will be contacted by The Small Home Ltd if an item purchased is unfortunately not available. 

All prices shown are correct at the time of publication. Prices are shown in GBP (£) and include VAT, currently charged at 20%. VAT will be charged on all orders delivered within the UK.


International tax & duties

All goods sold online that are shipped from the UK, whether to customers in the EU or non-EU countries, will be treated as exports from the UK and will be zero-rated for VAT purposes. That means UK VAT is not charged at the point of sale.

For consignments sold and sent to EU customers up until June 2021, if the value is less than €22, it will be exempt from VAT and duty under existing low-value consignment relief. Import VAT and duty is payable on consignments with a value of more than €22.

Customers will be responsible for all VAT and duty charges payable in the customer’s country for all international orders. 


Special Offers & Promotions

Special offers cannot be used in conjunction with any other promotion, unless stated otherwise. If a promotion is only valid for orders over a certain amount, that amount does not include delivery.


Product descriptions and display

All specifications and descriptions of products on this website are intended only to give a general description of the products. Whilst the images provide are a true representation of the products, we cannot accept any responsibility for any variation in colour reproduction of the products caused by the browser software or computer system used.


All sizes and measurements provided are approximate to the nearest centimeter.


We supply high quality craft product that in many cases is handmade. Wood, ceramics, hand dyed and woven textiles may vary slightly in colour or other markings. We do our best to select and match as appropriate but we cannot accept returns on the basis of natural variations. Any special requirements for colour, matching, etc. must be provided in writing.



We accept payment via the following debit and credit cards: Visa, Delta, Mastercard, JCB and Maestro. If you are shopping from outside the U.K. your credit card company will convert the transaction to your own currency. We do not currently accept American Express.

In order to guarantee a secure shopping experience, The Small Home uses Sagepay technology. Sagepay offers maximum security during the payment process, and the information you give on the site will be protected. Should you have any questions or concerns please do not hesitate to contact us on info@thesmallhome.co.uk.


Payment will be taken at the time of purchase and any additional administration or delivery costs will be charged subsequently if applicable.


A receipt will be dispatched along with your order or sent separately to the billing address if this differs to the shipping address.


Cancelled Orders and Refunds

If you wish to cancel your purchase please contact us at info@smallhome.co.uk. If the order has been dispatched you will need to follow the returns policy as stated below.


If you are not happy with your purchase then you have 14 days to return it for an exchange or refund.


You will be responsible for the return shipping costs.


To cancel your order you must advise us by writing info@thesmallhome.co.uk and we will issue you with a returns note for inclusion in your delivery.  All parcels are sent back at your own risk. We would advise using recorded delivery as the parcel is not our responsibility until we sign for it.


Please note that the right to cancel and return for a refund does not apply to the following: “personalised goods or goods made to a consumer’s specification” – this includes all bespoke custom orders either placed on the website, by email or over the phone.


We will only accept the return of item/s if sent back in original unused condition.


We aim to apply all refunds & despatch exchange items within 48 hours of the day they are received, although it can take longer during busy periods such as Christmas & sale periods.



We deliver using a variety of logistics partners depending on the size of the item and destination. While we do everything we can to adhere to delivery times stated, The Small Home cannot be held responsible for any delays which are beyond our control. Please contact us if you need a different level of service. Please be advised that levels and types of service will vary according to the country of destination.



We have updated our Privacy Policy in line with the new General Data Protection Regulation ("GDPR") that’s now come into effect.


You are on The Small Home’s mailing list because you have either emailed a request to be added, opted in through our website, given your details at one of our sales, or have carried out an actual business transaction through our online shop or via email. 

It is our continued promise that we will never sell or acquire personal information via third parties, and that we will continue to safeguard your personal information and never share or pass this on to others.

We will only inform you of any updates, offers or sales from The Small Home - and we promise to keep any such marketing emails to a minimum.


You don't have to do anything if you are still happy to receive these emails and you can unsubscribe at any time. There is a link to do so on all the marketing emails we send out, or by emailing us at info@thesmallhome.co.uk or via our website at www.thesmallhome.co.uk.


All copyright, design rights and intellectual property rights existing in our designs and products and in the images, texts and design of our website/marketing material are and will remain the property of The Small Home. We will treat any infringement of these rights seriously.

The Small Home is proud to be a member and support the aims and objectives of the trade organisation ACID (Anti Copyright in Design). All The Small Home designs are supported by ACID through their Copyright & Design Databank and ACID Marketplace.



To the fullest extent permitted by law and save as provided above, The Small Home Ltd shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of The Small Home Ltd or any of its members, agents, directors, employees or otherwise) for any indirect, special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.


While The Small Home Ltd uses reasonable endeavors to ensure that the information on this website is accurate and up-to-date, it does not give any warranty as to its accuracy or completeness and The Small Home Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information.


While The Small Home Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.


Further, The Small Home Ltd will not be responsible nor liable for your use of any other websites which you may access via links within this website.  The Small Home Ltd. does not control these websites and is not responsible for their content.  Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with The Small Home Ltd. 

The entire liability of The Small Home Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.


The Small Home Ltd will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.


The Small Home Ltd may assign or transfer any of its rights or sub-contract any of its obligations under these terms and conditions to any third party.  You may not assign or transfer any of your rights or subcontract any of your obligations under these terms and conditions except with the specific permission in writing of The Small Home Ltd.